This Privacy Policy outlines how we will use and manage personal information provided to or collected by us.
We are bound by the National Privacy Principles contained in the Privacy Act 1998 as amended by the
Privacy Amendment Act 2014.
We may, from time to time, review and update this Privacy Policy to take account of new laws and
technologies, changes to the business operations and practices and to make sure the policy remains
appropriate to the changing business environment.
The easiest way to follow this policy is to remember one simple rule: never give out confidential and or private information about a participant, employee or client unless it’s to an authorised person. This means not even to family members – there is no way of knowing a person’s family situation, and that person has the right to withhold private information from their family members.
As a participant, you may volunteer or be exposed to information which can be used to personally identify you or another participant, including but not limited to a participant’s name, age, occupation, marital status, health, sexual orientation, religious affiliation, or opinions (Private Information). We make use of such Private Information only where needed to comply with the Australian Quality Framework and the National VET Regulator Act and Standards. You agree never to disclose or make any use of the Private Information of another participant other than to the extent required for your participation in the nationally recognised training.
The principles behind this policy are:
We may disclose personal information (including sensitive information) held about an individual only to those with a right to know. For example:
We undertake all endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. A person may seek to update their personal information held by contacting the Director, or their designate, at any time. The National Privacy Principles require us not to store personal information longer than necessary
It is our intent to clearly define the process in which they will ensure satisfactory course progress for all international students studying with us.
Academic Progress
A consistent pattern of successful completion of subjects in a program(s) in which the student is enrolled.
Registration (register) in a subject on the Student Information Management System.
A subject or national unit of competency, or national module. Subjects make up a program.
A collection of subjects that must be completed according to a set of program rules. When completed a program leads to a qualification.
Unsatisfactory academic progress
The ESOS framework and Border Force student visa conditions require that students maintain satisfactory academic progress in their course. Unsatisfactory academic progress is defined by:
In order to demonstrate good academic progress, we also expect a minimum of eighty percent (80%) attendance at all scheduled classes unless under conditions of special consideration apply.
We are committed to:
Each calendar shall demonstrate:
Each calendar shall give proper consideration to the declared public holidays for NSW.
Under normal circumstances, a student is only permitted to enrol in a subject or unit of competency twice.
The second attempt may involve counselling and monitoring.
To be permitted to enrol more than twice, the student must provide satisfactory evidence to the CEO that
there is a reasonable chance of successful completion of the subject/unit of competency if a future
enrolment is permitted.
This could include evidence that they have participated in counselling sessions or that their studies have
been interrupted by circumstances beyond their control. If approval is not granted, a student may reapply, with additional evidence, in subsequent semesters.
Fourth and subsequent attempts will normally be charged on a cost recovery basis.
If a student has a substantial record of unsatisfactory academic progress in one or more programs,
he/she will only be permitted to re-enrol in a previously attempted program or enrol in a different program
of study if he/she provides the CEO with satisfactory evidence that there is a reasonable chance of
successful completion of subjects in the program
The trainer is responsible for:
Any agreed intervention strategy is recorded in student file.
The trainer is also responsible for referring any issues pertaining to a student who is not making
satisfactory progress to the CEO.
When dealing with a student who is not progressing effectively in their course we will:
To ensure the effective monitoring of a student’s progress, we will:
NOTIFICATION OF UNSATISFACTORY PROGRESS
Students are notified in writing as soon as it is identified they are ‘at risk’ of not achieving satisfactory
academic progress.The first warning will be given after failing a first assessment. Students will be required to meet with the
CEO to discuss what action/intervention strategies are to be taken.
If a student is identified as not making satisfactory course progress in a second consecutive compulsory
study period, the College will advise the student in writing of its intention to report the student to Secretary
Department of Education for not meeting course progress, and that he/she has 20 working days to initiate
the College’s internal complaints and appeals process.
Reviews of the progress of all students at the completion of each semester will be conducted.
Additionally, the CEO will consider any student who has displayed unsatisfactory progress at the end of
any 10-12 week study period.
For students at the end of each study period, a staff meeting will be held, led by the CEO, to discuss
student progress and levels of achievement.
Trainers will bring their class files which include all assessment tasks completed during the teaching
session and the recorded outcomes and notes on student progress.
When a student is identified as being at risk of failing to demonstrate satisfactory course progress, ACHM
will implement intervention strategies as early as practicable. The Trainer(s) must have documentary
evidence of this (e.g. poor attendance records, samples of the student’s work, written reports on
participation levels, etc.).
It is a requirement under the terms of the National Code 2007 that we must undertake an intervention
strategy to attempt to resolve the problem.
Intervention strategies we may use include the following:
Trainers are asked to recommend to the CEO a strategy or strategies which will benefit students at risk in their class.
A written report will be kept of the procedures undertaken with the student and their outcomes. Progress will be monitored weekly by the responsible Trainer and reported to the CEO and Student Contact Officer. Regular meetings will be held with the student to monitor progress on the agreed learning contract
After the implementation of the intervention strategy has been undertaken and the student is not achieving satisfactory course progress, we will notify the student in writing of our intent to report them to Secretary of Department of Education for not achieving satisfactory course progressThis written notice will advise the student of our intent to report and the actions they may take including the complaints and appeals process and their enrolment is ongoing during the process.
This procedure is available to interested parties:
We shall readily and openly receive, manage and respond to allegations involving the conduct of:
We shall resolve all complaints and appeals in a fair, effective, transparent and efficient manner to ensure a minimum of disruption to our business without detriment to the Learner or complainant. We shall not exclude any person from training for which they have paid while we investigate and respond to a complaint or appeal lodged by them or on their behalf. We shall not subject a complainant or appellant to any harassment, coercion or other derogatory action while we investigate and respond to a complaint or appeal lodged by them or on their behalf. We shall not charge a fee for the investigation and response to any complaint or appeal.
Informal complaint
A matter which has a minor impact on the services provided by our business, for which the complainant does not feel require significant action to resolve i.e. the air conditioning is too cold or not working.
Formal complaint
A matter which has a medium to significant impact on the services provided by our business, for which the complainant feels will require significant action to resolve and will severely impact on their training and its outcomes
Appeal
An appeal is a request for the review of a decision in regards to:
Informal complaints and appeals
Due to the nature and possible outcomes of informal complaints and appeals, the authority to deal with informal complaints and appeals is any person be it a trainer, assessor or other staff member. It is generally expected and accepted that informal complaints and their outcomes will not be recorded.
Informal procedure
The trainer, assessor or other staff member receiving an informal complaint will make all efforts to address the concerns of the learner or complainant through an informal exchange of information, with a view to clarifying and understanding the nature of the complaint and attempting to resolve the issues presented. Once the nature of the complaint is found the trainer, assessor or other staff member is required to work with the learner or complainant to close the complaint with an agreed outcome. If the outcome will incur a cost to our business, the CEO is to be notified for the expenditure to be approved and actioned
Formal complaints and appeals
Due to the nature and possible outcomes on our business the authority to deal with formal complaints and appeals lies with the CEO.
Formal complaint and appeal procedure
The learner or complainant will:
The RTO will advise the complainant within 10 working days, receipt of the complaint and investigation has begun. At all stages of the process, discussions relating to complainants and appeals will be recorded in writing. Reasons and a full explanation in writing for the decisions and actions taken as part of this procedure will be provided to the Complainant and/or Respondent.
Stage one
Formal complaints and appeals will be submitted in writing to the CEO on the approved form and will be placed in a manila folder. The responsible officer, being the CEO, will then assess the complaint or appeal, investigate, determine the outcome and advise the learner or complainant in writing of their decision within 21 working days, including their right to access Stage Two of this procedure if they are not satisfied with the outcome of Stage One. All documentation relating to the complaint or appeal including notes of the investigation are to be placed in the manila folder and forwarded for Review. A copy of the final determination and original written complaint or appeal is to be placed in the learners file with recommendations for corrective action or improvement in service forwarded to the CEO for action. Whereby the complaint is made against the CEO (whether as the trainer/assessor or in her role of CEO), the compliance officer will be the person to receive and investigate the complaint.
Stage two
If the Complainant is not satisfied with Stage One outcomes, they may lodge an application for review in writing to the Compliance Officer. The complaint or appeal will then be determined by the Compliance Officer (the Reviewer). The Reviewer will conduct all necessary consultations with the complainant, respondent and any other relevant persons and make a determination. The complainant will be advised in writing of the outcome of their review, including the reasons for the decision, within 15 working days and advised of their right to access Stage Three of this procedure if they are not satisfied with the outcome of Stage Two. All documentation including notes of the investigation and review process are to be placed in the manila folder and placed in storage for 5 years. A copy of the final determination and original written complaint or appeal is to be placed in the Learners file with recommendations for corrective action or improvement actioned by the CEO.
Whereby the compliance officer was the recipient of the initial complaint involving the CEO, Your RTO specialists will assign an independent compliance specialist to undertake the reviewer role
Stage three
If the learner or complainant is not satisfied with the outcome of Stage Two they must advise in writing that they are not satisfied with outcome of Stage Two and that they are escalating the matter to, independent mediation THE through a mediation service.
The person receiving the formal complaint or appeal is to inform the complainant or appellant that they have received the complaint and an investigation has commenced. The acknowledgement:
General principles applying to all stages of this appeal process which will be adhered to Australian College of Health & Management are:
Whereby a learner makes a complaint or appeal, or another person makes a complaint or appeal on behalf of a learner, such learner shall not be excluded from any training or training related activities during the course of the investigation and subsequent reviews. This does not apply to any complaint or appeal which is determined to be a non-complying complaint.
Any complaint or appeal which contains threats of violence or clearly identifies a breach of Australian Laws shall be deemed non – complying and will not be considered under the terms of this procedure. Further such threats or breach of Australian Law shall be reported to the most appropriate law enforcement agency.
All written complaints and appeals including reviews are to be commenced within 10 working days of the formal complaint being lodged and finalised within 60 calendar days of the date of complaint or appeal received.
In circumstances where we consider more than 60 calendar days are required to process and finalise the complaint or appeal, we will:
Should you decide to escalate a complaint or appeal to Stage three, you are free to engage a mediation service. To assist you in this we have found the following mediation services:
Note: We have no affiliation or connection with these services.
As a Nationally Recognised Registered Training Organisation we are required under the terms of the ESOS Framework to be planned and prepared for the management of a critical incident affecting staff and students.
A critical incident is a traumatic event, or the threat of such (within or outside Australia) which causes extreme stress, fear or injury. This may include but is not limited to:
We have a Critical Incident Committee to assist the CEO in the prevention and management of critical incidents at the college, or off campus in the case of an overseas student for whom the college has undertaken care responsibilities.
The CEO is the critical incident team leader and the Critical Incident Committee includes:
The responsibilities of the committee include:
All critical incident plans assign responsibilities among relevant staff members (as determined by the CEO) and require
The steps include:
If the student is on campus:
If the student is off-campus:
If ambulance is required, accompany student to hospital
If the student has already been taken to hospital:
Dissemination of information to parents and family members
Completion of a critical incident report [see appendix A]
Additional Action (48 – 72 hours)
The nature of critical incidents is such that resources cannot always be provided in anticipation of events.
The critical incident committee uses its discretion to provide adequate resources – both physical and
personnel – to meet the needs of specific situations. Staff will be reimbursed for any out-of-pocket
expenses.
After every critical incident, a meeting of the critical incident committee will be held to evaluate the critical
incident report and the effectiveness of the management plan and to make modifications if required. If
appropriate this process will incorporate feedback from all staff, students and local community
representatives.
As a Nationally Registered Training Organisation we able to collects fees from the learner and must provide or direct the learner to information specifying:
The course fee is broken into:
The course fee is broken into :
After your initial skills assessment has been completed and your application for enrolment is accepted, we will advise you of the options available for the remainder of your course fee to be paid.
All fees will be clearly noted on brochures and associated websites. Fees can be paid in the following methods:
Learner’s are provided with sufficient materials and information including but not limited to marketing materials, enrolment form, direction to appropriate websites (i.e. www.myskills.gov.au) so that they may make a fully informed decision about their enrolment into their choice of qualification and training organisation
The decision to enrol in any training has to be the right decision for your career aspirations and hopes for the future. To assist you in making the right decision, we allow a ten day cooling off period, which commences at the time you submit your enrolment form and concludes when you receive your
confirmation of enrolment.
This period of time allows you to firm up your decision to enrol and complete the training.
At the end of your cooling off period, you will receive a confirmation of enrolment.
Cancellations made by you prior to your course commencement must be made in writing by you and is deemed to take effect on receipt of your written notification.
Cancellations after the course commencement must be notified in writing and you will:
If you leave and/or abandon your course before the scheduled termination date and time, for whatever reason, no refund will be given.
TRANSFER TO ANOTHER COURSE WITHIN OUR RTO
We reserve the right at our discretion to transfer a course to another date and venue and this action will in no way waive the terms and conditions stated herein.
In the event of us having to cancel a course, without offering any acceptable alternative, then you shall be entitled to a full refund of monies paid and no further liability shall be incurred by us.
A transfer to another provider may not occur within the first 6 months of your enrolment.
Where a learner seeks to transfer their enrolment to another provider, the learner shall not be entitled to a refund of any course fee’s paid.
The learner seeking to transfer to another provider must also ensure they have paid all outstanding alternate assessment fee and late payment fee’s, prior to the release being granted.
Should a Learner wish to change their course, the request must be made in writing to the Institute.
For any approved changes to downgrade a course after commencement of the course, a $500.00 administration fee will apply.
No charge will apply should the Learner wish to upgrade to a higher course.
The enrolment fee is not refundable.
Whereby you elect to transfer to another provider, after the completion of 6 months of your course, any monies available to you for services not provided shall be transferred to the new provider on receipt of valid Confirmation of Enrolment.
Failure to complete the assessment task on the alternate date, will incur an alternate assessment fee of $500.00.
Your fee payments are protected by our admission to the Tuition Protection Service.
Where we are unable to provide services for which you have paid, you will:
All applications for a refund of monies paid to us are to be made to the director on the refund application form.
The refund application form is to be accompanied by any evidence you wish to present to support your application.
Refund application forms are available from the administration team.
GROUNDS FOR REFUND – Commencing first time study .
We will provide a full refund of any tuition fees paid if:
GROUNDS FOR REFUND – Study already commenced.
After commencing study, you must complete two processes to receive a refund:
You must notify us of your withdrawal in writing. After the fourth week of session, an academic assessment will occur.
Please note: On-campus international students are very likely to have the requirement for a full study load in order to maintain their Visa conditions.
A refund will not be provided:
All applications for refund shall be determined within 10 working days.
Learners who are not satisfied with the outcome of the refund process may access our complaints and appeals process.
Refunds will be credited to the student’s account or where an account is named as the source account within the contract, to that account, and will be based on the Australian dollar fee for the course rather than any foreign currency amount.
If the course is being terminated, the amount will be paid within 4 weeks after the written notification date by telegraphic transfer to a bank. We will not compensate students for any exchange rate differences or transfer costs that have occurred when undertaking foreign currency exchange.
You must notify us in writing of your intention to cease enrolment and you remain liable for any course fees due up until that date.
The date that we confirm receipt of the notice will be the date used for all calculations.
You must notify us in writing of your request to refund within 90 days of the end of the applicable session or no refund will be considered.
The Director may consider written requests for refunds due to exceptional circumstances.
Acceptance of money appropriately refunded does not preclude an application for exceptional circumstances and you must first apply for a refund of amounts unless a refund of 0% is applicable.
Applications for refunds must provide details and appropriate verifiable evidence of the circumstances which support that the reasons for withdrawal:
It is the student’s responsibility to pay fees on time according to the payment plan agreed upon at time of course enrolment and any late fee payments will incur a late fee payment as per agreement.
Should a student require an extension for their fee payments, they have to apply in writing to the Director, at least two weeks prior to fee being due.
Should the payment not be made at the agreed date, the overdue account will be sent to a debt collection agency without any further notice. Matters which have been referred to the collection agency will not be handled by the institute and will be treated separately from any further accounts.
Any costs incurred in the collection of fees are the responsibility of the student / parent / guardian. The institute will not pay these fees.
A learner with outstanding fees shall be suspended from undertaking any training and assessment services until such times as the outstanding arrears have been brought up to date.
Personal information provided by students to us may be made available to Australian Commonwealth and State Agencies pursuant to legislation, particularly in regard to our obligations under the Education Services for Overseas Students Act 2000.
We are required under Section 19 of the Education Services for Overseas Students Act 2000, to inform Border Force about changes to student course enrolment and any breach of student visa condition relating to satisfactory academic performance.
This policy and procedure apply to all students enrolled at ACHM.
Request for refund should be made in writing to the CEO with documented evidence of the reason for withdrawal. An application for refund form is available at ACHM’s reception. Eligible refunds will be processed for a payment within 28 working days of receipt of the claim. A documented administrative fee of A$200.00 will be charged for processing of refunds and this amount will be deducted from the refund. The application fee is not a refundable cost and will also be deducted from the refund.
Refunds to overseas bank accounts will also have the bank transfer fee which will also be deducted from the refund amount. All refunds will include an email statement explaining how the refund amount was calculated. Refunds will be issued to the bank account nominated by the student on the refund application.
Note: This refund policy does not remove student’s rights to take further action
under the Australian Consumer Protection Laws
Cancellations made by you prior to your course commencement must be made in writing by you and is deemed to take effect on receipt of your written notification. Cancellations after the course commencement must be notified in writing and you will be refunded the unused portion of your course fee’s.
The tuition fee will be refunded only under the following circumstances identified below:
Visa extension is refused – return of unused tuition fees
If you leave and/or abandon your course before the scheduled termination date and time, for whatever reason, no refund will be given.
In the event that ACHM is unable to deliver the course, 100% of the tuition fee will be
refunded if the course has not commenced. If the course has commenced but ACHM is unable to deliver the course in full, the unspent portion of the pre-paid tuition fee will be refunded.
There is no refund of fees for:
Note: Under the National VET Regulator Act 2011, Standards 2015, we are entitled to withhold issuing you with a qualification or statement of attainment until such times as all fees have been paid in full, and we shall exercise our rights under this section.
We reserve the right at our discretion to transfer a course to another date and venue and this action will in no way waive the terms and conditions stated herein. In the event of us having to cancel a course, without offering any acceptable alternative, then you shall be entitled to a full refund of monies paid and no further liability shall be incurred by us.
All course fees shall be protected by Tuition Protection Scheme.
Where we are unable to provide services for which you have paid, you will:
It is the student’s responsibility to pay fees on time according to the payment plan agreed upon at time of course enrolment and any late fee payments will incur a late fee payment as per agreement.
Should a student require an extension for their fee payments, they have to apply in writing to the Director, at least two weeks prior to fee being due.
Note: Should the payment not be made at the agreed date, the overdue account will be sent to a debt collection agency without any further notice. Matters which have been referred to the collection agency will not be handled by the institute and will be treated separately from any further accounts.
Any costs incurred in the collection of fees are the responsibility of the student / parent / guardian. The institute will not pay these fees.
A student with outstanding fees shall be suspended from undertaking any training and assessment services until such times as the outstanding arrears have been brought up to date.
Australian College of Health & Management (ACHM) strives to deliver the highest quality education and training in the Vocational Education and Training Sector to overseas students. ACHM focuses on both theoretical and practical training to provide a well-balanced delivery of all training course.
ACHM is committed to delivering a quality service to all program participants; therefore, it requires all students to respect the policies or guidelines of ACHM.
The aim of the code is to produce a dedicated provision of service to meet all clients and staff members’ needs. To meet this need ACHM has developed a quality service, which provides access and equity, ensuring an environment of fairness, ethics and integrity at all times.
ACHM’s code of practice also appears in the Policy and Procedures Manual and is in compliance with its Mission Statement and Code of Conduct.
ACHM’s management and staff are committed to:
ACHM will ensure that its staff at all times will act with integrity in dealing with all students by complying with:
We guarantee you will be provided with:
We will not guarantee:
Enrolling in one of our courses is the next step to increase your skills and knowledge for the personal services industry.
We offer Nationally Recognised Training in:
1. CHC33015 Certificate III in Individual Support
This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
2. CHC43015 Certificate IV in Ageing Support
This qualification reflects the role of support workers who complete specialised tasks and functions in aged services; either in residential, home or community based environments. Workers will take responsibility for their own outputs within defined organisation guidelines and maintain quality service delivery through the development, facilitation and review of individualised service planning and delivery. Workers may be required to demonstrate leadership and have limited responsibility for the organisation and the quantity and quality of outputs of others within limited parameters.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.
3. CHC52015 Diploma of Community Services
This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
Note that the Statutory & forensic child, youth & family welfare specialisation must be achieved in order to meet the minimum education requirements for child protection and youth justice practice in Victoria. In addition, to meet the minimum education requirements for entry into child protection practice in Victoria, diploma qualifications must be approved by the Australian Community Workers Association (ACWA).
To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency
4. Package (CHC43015 Certificate IV in Ageing Support plus CHC52015 Diploma of Community Services)
This combination of qualification reflects the role of support workers who complete specialised tasks and functions in aged care services; either in residential, home or community-based environments as well as the roles of community services, case management and social housing workers involved in managing, coordinating and/or delivering of person-centred services to individuals, groups and communities.
To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in Assessment Requirements of the units of competency for Certificate IV in Ageing Support and 100 hours of work as detailed in Assessment Requirements of units of competency for Diploma of Community Services.
At the time of enrolment or prior to commencing training, each prospective student must submit evidence of attainment of the IELTS score 5.5 (minimum of 5.0 in each band reading, speaking, listening and writing) or it’s equivalent or must produce evidence of enrolment in an ELICOS (English Language Course for Overseas Students).
The IELTS or other equivalent English test must have been taken no more than two (2) years before the time of the application. We will also accept test results from the following specified English language tests which is also accepted by Department of Immigration and Border Protection for Student visa purpose taken in any country:
For More information visit: http://www.border.gov.au/Trav/Stud/More/Student-Visa English-Language- Requirements
There are no specific entry requirements for these qualifications specified within the Community Services Training Package.
Australian College of Health & Management require following as an entry requirement for persons who wishes to undertake these qualifications:
Minimum education standard:
Language, Literacy and Numeracy:
Industry skills/knowledge/experience:
Age Restriction:
Regulatory requirements:
Other general requirements:
Note:If you are currently enrolled with another Registered Training Organisation in Australia, you must have completed 6 months of your course before we can accept an application for enrolment.
Our training is open and responsive to all people irrespective of age, gender, cultural or ethnic background, disability, sexuality, unemployment, imprisonment or remote location.
When considering enrolling in any training, it is important that you understand your status within each of the available enrolment types.
The qualifications we offer have no licencing requirements attached to the employability outcomes.
For all international students, the training venue is at Suite 5, Level 4, 20-22 Macquarie Street, Parramatta, NSW, 2150
Our training venue meets the requirements of registration and provides you with the following:
Our venue is centrally located to public transport, café’s and restaurants, shopping precincts and have on street paid parking.
Trainers are accessible at all times during classroom sessions and are not available during lunch breaks.
The Director and administration personnel are only accessible during scheduled classroom breaks or before/after class.
No access is granted to non-classroom area’s including:
Students have access to trainers on an individual and confidential level if there are any concerns in understanding; and the training information, or any other concerns relating to their attendance at workshops
PRINCIPLES OF ASSESSMENT
The assessment principles of validity, reliability, fairness and sufficiency will be met through the delivery of assessment in real time and as a combination of Written Assignments, Oral Assessments, Practical Assessments, Written and Summative Assessments as each student undertakes the particular unit of study.
The competency standards as set in the relevant training package, shall be the benchmarks for assessment.
On-the-job assessment requirements will be met through consultation with the student and employer to ensure all necessary equipment and time is allocated for thorough assessment to be made.
Trainers are responsible for ensuring that assessments are conducted practically and ethically and that competency is confirmed and evidence is relevant and available. Students are responsible for ensuring that they have the evidence to support their application for competency in a unit of study.
The assessment process will be managed through the timely and accurate auditing of assessment documentation, observation of assessment practices and auditing of the assessment process and documentation by the Industry Validation and Moderation groups.
All assessments conducted by us will:
All of our Assessments will be:
We will achieve this through:
All our assessments will provide for applicants to be informed of the context and purpose of the assessment and the assessment process.
This will include information regarding assessment methods, alternative assessment methods if required to accommodate special needs or circumstances, information will also be included at the start of each unit or course as to the assessment processes, number of assessments, types of assessment and the individual weighting of each assessment.
Assessments methods for each unit of competence will be through a combination of the following:
Students not achieving competency for the units in the course, will have the opportunity to be re-assessed on an individual basis by mutual arrangement.
This may be arranged prior to course completion to allow for students to graduate with other class participants.
Students are required to attend 20 hours of face to face classes each week (which can be over the weekend as well). Students are required to attend 10 hours a day for 2 days in a week. The class starts from 0800 am till 0700 pm in the afternoon which includes 1-hour break which can be 30 mins for 2 breaks or one 30 mins and 2 15 mins breaks. Students are also complete some hours of self-paced learning each week depending on the qualification you enrolled in.
Attendance records will systematically be maintained for students on a registered course. Non-attendance due to illness evidenced by a medical certificate, or other exceptional personal leave must also be recorded, monitored and reported weekly.
International students must present a medical certificate issued by a Legally Qualified Medical Practitioner (LQMP), a sickness certificate issued by a pharmacy is not sufficient.
You are expected to be punctual when attending training courses, late arrival or nonattendance will affect your progress in achieving the compulsory standards.
Students who due to circumstances beyond their control, cannot complete all units may
attend future courses to complete their competencies.
As the course is designed for you, you are required to notify us as soon as possible if
you are unable to attend any scheduled lesson.
You are expected to attend all of your structured training; however, completion of 80% of your structured training and successful completion of all assessments tasks is the minimum attendance requirement.
Trainers are required to record attendance for students in registered courses daily.
If absent from a day on the course, you are to provide a valid reason and if the reason is sickness, you are required to provide a certificate from a Legally Qualified Medical Practitioner (Doctor).
(Note: we are required to contact and counsel students who are absent for two consecutive days).
Attendance records must be accurate, maintained and monitored weekly for students in all courses. When a student can no longer achieve 80 per cent attendance, the CEO will notify the student of our intention to report the student via PRISMS for unsatisfactory attendance
A written notice (of intention to report the student for unsatisfactory attendance) must be
issued as soon as we are aware a student is not meeting the attendance requirements.
A written notice will inform the student that he or she is able to access our complaints
and appeals process and that the student has 20 working days in which to do so.
Failure to attend without reason may be reported where appropriate and may jeopardise successful completion of the course
Failure to attend on numerous occasions may mean an incomplete being recorded and no refund of monies paid.
You are required to maintain a satisfactory course progress in the course which you are enrolled in in each term and the semester. You must achieve at least 50% of your work load in order to progress into the next term and semester.
Every week, the trainer will monitor the progress of each student and at the end of each study period review of the course progress of each student will be conducted.
Any student who fails to demonstrate 50% or more of the course progress, the trainer will notify to the Student Support Officer and a meeting will be organised between the student and relevant staff to discuss any concerns with the student in failing to meet the satisfactory progress for the course and offer assistance.
When a student is identified as being at risk of failing to demonstrate satisfactory course progress, ACHM will implement intervention strategies as early as practicable.
Intervention strategies we may use include the following:
Trainers are asked to recommend to the CEO a strategy or strategies which will benefit students at risk in their class.
A written report will be kept of the procedures undertaken with the student and their outcomes in the student’s file.
After the implementation of the intervention strategy has been undertaken and the student is not achieving satisfactory course progress, we will notify the student in writing of our intent to report them to Secretary of Department of Education for not achieving satisfactory course progress.
This written notice will advise the student of our intent to report and the actions they may take including the complaints and appeals process and their enrolment is ongoing during the process.
Upon completion of the qualification, students may enrol in a higher qualification.
You will behave in a manner which reflects the professional status of the industry that you are training for and shall respect the rights of others with regards to Equal Opportunities, Harassment, Bullying and Discrimination.
Unacceptable behaviour includes:
It is a requirement under your student visa condition that you must have Overseas Students Health Cover (OSHC) for the duration of your stay in Australia. Some of the providers are:
Smoking: Is prohibited in all buildings and covered area’s and Students are expected to use the ashtrays provided. Drugs and Alcohol: Students are expected to comply with the Workplace Health and Safety Legislation and shall be drug and alcohol free during the course.
Whereby we make any changes to any or all of the following:
We shall notify students as soon as reasonably practicable and also advise how these changes affect their training.
Should you wish to change the course, the request must be made in writing to the Director.
Any approved changes to downgrade a course after commencement of the course, a $500.00 administration fee will apply.
No charge will apply should the Student wish to upgrade to a higher course.
Note: The enrolment fee is not refundable
We are equipped with the tools and resources for you to gain the skills necessary to work in your chosen industry and just like being at work you are required to treat our equipment/tools and resources with care and respect, observing all instructions in the correct and appropriate manner.
Unless instructed and authorised to do so, you shall not touch or operate property, as this may lead to injury to yourself or others if used incorrectly.
You will be held financially liable for all negligent, reckless or wilful damage to our property.
In keeping with the National VET Regulator Act 2011, Standards for Registered Training Orgnaisations 2015, we have a complaints and appeals process to assist you when the need arises.
In making your decision to enrol with us, you need to be aware that:
You may complain or appeal:
Our full complaints and appeals procedure is available for inspection at our training venue.
We are not obligated to extend the period of your enrolment if you have not completed your course on time.
An enrolment can be extended with a payment of an additional fee. Please talk to the director if you expect that you will require longer than the allocated course period.
International students may seek a course extension, deferment, or suspension under the special circumstances clauses in the relevant legislation.
Students who leave the course prior to completion will receive a statement of attainment for all units completed.
Education Agents are usually your first point of contact when intending to undertake study in Australia and the activities and ethics of all Education Agents is important to Australia’s and our reputation as a desirable destination for students
We are committed to ensuring all Education Agents act ethically and appropriately when representing our business, life and study in Australia.
We will only appoint Education Agents whose company is registered in the relevant country, state or province and if relevant in Australia.
We will monitor its Education Agent’s performance and activities using a variety of methods.
We will not engage in any activities with an Education Agent who has been found to be dishonest, lack integrity or have engaged in unethical behaviour.
You will be given a briefing on the emergency procedures in the event of an emergency and you are expected to comply with instructions given by our staff.
Upon successful completion of your training may be able to gain employment in the areas for which you have been trained and prepared.
As stated earlier, we are not able to guarantee you will be employed at the successful conclusion of your training. The onus is on you to seek out the available employment opportunities and to successfully complete your training.
We embrace an ongoing policy of open communication and encourages feedback and dialogue with all students to assist with meeting student needs and concerns as well as for ongoing improvement of our servicesWe would appreciate feedback regarding your opinions, satisfaction, or other views about our operations, policies, procedures, and training delivery and assessment.
Feedback can be supplied directly to your trainer, other employees, or as written suggestions, which may include the use of feedback questionnaires.
As a Nationally Registered Training Organisation we are able to collect fees from the student and must provide or direct the student to information specifying:
Note: Your written agreement includes an itemised list of all the fees you will be charged for the course including your tuition fees.
If you have difficulty paying your tuition fees due to financial hardship you can apply for a payment plan. Payment plans are usually approved for students who have experienced unforeseen or exceptional circumstances. Payment plans can only be arranged on a semester basis and is not usually available for commencing students.
You need to complete a payment plan form which allows you to select the payment method that is appropriate for your individualised situation. For example: you may nominate to pay your fees in full or in periodic instalments.
Application fee
AUD$ 150.00 (non-refundable)
Course fee
You will incur the following fees:
An equipment fee is not applicable to any of our courses.Students are required to pay for ACHM uniform which is required to wear during professional experience placement. The uniform cost is $50.00. This can be purchased from ACHM office.
An application for enrolment must be accompanied by a non-refundable deposit equal to 25% of the total course cost.
After your initial skills assessment has been completed and your application for enrolment is accepted, we will advise you of the options available for the remainder of your course fee to be paid. Where an application for enrolment is not accepted after conducting the initial skills assessment due to a not yet competent being achieved on the initial skills assessment the application fee will be refunded.
The remainder of the course fee is to be paid on the agreed schedule and such schedule shall be as agreed and will be in such a manner as to ensure that the fees are paid in full prior to the completion of your training and will ensure we do not hold more than $1,500 threshold for each student.
Fees can be paid in the following methods:
ACHM has a payment plan for those students who has financial hardship. To enter into a payment plan, students must fill out payment plan form (can be obtained from ACHM office) along with a detailed personal statement describing your financial difficulties and why you are unable to pay fees by the payment due date and submit to ACHM office 2 weeks before due date. The applications are assessed on their individual merits and will take 3 business days for outcome. If the application is approved, an administrative fee of $100 will be applied.
The Students must pay their initial 50% of total course fee plus the uniform fee at their enrolment. The remaining 50% of course fee can be paid as follows: 25% of total course fee must be paid at the end of week 32 and remaining 25% of the total course fee must be paid at the end of week 38
The decision to enrol in any training has to be the right decision for your career aspirations and hopes for the future. To assist you in making the right decision, we allow 10 working days cooling off period immediately after the completion of your initial skills assessment.
This period allows you to firm up your decision to enrol and complete the training.
At the end of your cooling off period, you will receive a notification of enrolment and a reminder of your cancellation and fee obligations and the cost involved.
Please read the following Refund and Cancellation information in regards what will occur after the Cooling off period.
Request for refund should be made in writing to the CEO with documented evidence of the reason for withdrawal. An application for refund form is available at ACHMs reception. Eligible refunds will be processed for a payment within 28 working days of receipt of the claim. A documented administrative fee of A$150.00 will be charged for processing of refunds and this amount will be deducted from the refund. The application fee is not a refundable cost and will also be deducted from the refund.
Refunds to overseas bank accounts will also have the bank transfer fee which will also be deducted from the refund amount. All refunds will include an email statement explaining how the refund amount was calculated. Refunds will be issued to the bank account nominated by the student on the refund application.
Note: This refund policy does not remove student’s rights to take further action under the Australian Consumer Protection Laws.
Cancellations made by you prior to your course commencement must be made in writing by you and is deemed to take effect on receipt of your written notification.
Cancellations after the course commencement must be notified in writing and you will
be refunded the unused portion of your course fee’s.
If you leave and/or abandon your course before the scheduled termination date and time, for whatever reason, no refund will be given.
We reserve the right at our discretion to transfer a course to another date and venue and this action will in no way waive the terms and conditions stated herein.
In the event of us having to cancel a course, without offering any acceptable alternative, then you shall be entitled to a full refund of monies paid and no further liability shall be incurred by us.
All course fees shall be protected by Tuition Protection Scheme.
Where we are unable to provide services for which you have paid, you will:
The tuition fee will be refunded only under the following circumstances identified below:
* Visa extension is refused – return of unused tuition fees
There is no refund of fees for:
Note: Under the National VET Regulator Act 2011, Standards 2015, we are entitled to withhold issuing you with a qualification or statement of attainment until such times as all fees have been paid in full, and we shall exercise our rights under this section.
It is the student’s responsibility to pay fees on time according to the payment plan agreed upon at time of course enrolment and any late fee payments will incur a late fee payment as per agreement.Should a student require an extension for their fee payments, they have to apply in writing to the Director, at least two weeks prior to fee being due.
Note:Should the payment not be made at the agreed date, the overdue account will be sent to a debt collection agency without any further notice. Matters which have been referred to the collection agency will not be handled by the institute and will be treated separately from any further accounts.
Any costs incurred in the collection of fees are the responsibility of the student / parent / guardian. The institute will not pay these fees.
A student with outstanding fees shall be suspended from undertaking any training and assessment services until such times as the outstanding arrears have been brought up to date.
We have engaged with industry including skills councils and employers to ensure our training and assessment services are being delivered to meet the needs of the industry and that your training is relevant to industry.
This engagement ensures you are able to fulfil an industry need.
Under the National VET Regulator Act 2011, Standards 2015, we are required to undertake an initial skills assessment to assist with the identification of potential language, literacy or numeracy and non-vocational barriers to completing the training.
We will conduct an initial skills assessment with you at the time of enrolment or immediately prior to commencing the training.
The Language, Literacy and Numeracy assessment shall be conducted by ACHM during initial skills assessment period.
We shall ensure AQF certification documentation is issued to a student within 30 calendar days of the student being assessed as meeting the requirements of the training product if the training program in which the student is enrolled is complete, and providing all agreed fees the student owes to us have been paid.
Statements of Attainment will be issued where a student does not complete a full qualification or is only deemed competent in some of the Units of Competency.
If you have any learning difficulties, we encourage you to identify them either directly or in confidence to your Trainer or Director, prior to course commencement.
We are subject to a variety of legislation related to training and assessment as well as general business practice.
This legislation governs our obligations as a Registered Training Organisation, our obligations to you as our clients, and relates to the industry that we are conducting training for.
This legislation is continually being updated and all employees are made aware of any changes.
The legislation that particularly effects your participation in our Vocational Education and Training programs includes:
As we offer training courses to all members of the community, we have established a number of vocational barrier supports which include special assistance with:
We are able to assist with the determination of suitable non- vocational support services to assist students including, but not limited to:
When you elect to participate in training with us, you have a responsibility to:
All students are required to complete a Criminal Record Check prior to commencing work placement. Students who are enrolled in Diploma of Community Services needworking with children check as well
Mandatory – National Police Criminal Record Check Fee (This cost is not included in the tuition fee charged and is required to be paid by the student at time of lodgment). The cost ranges from $50.00-$100.00
Working with children check can be done from Service NSW (www.service.nsw.gov.au/apply-working-children-check ). The fee is currently $80.00. The certificate will be valid for 5 years.
We will maintain and deliver high quality training courses, complying with the VET Quality Framework (VQF) accreditation requirements as a Registered Training Organisation
We will maintain Workplace, Health and Safety, Equal Opportunities, Harassment, Bullying and Discrimination Policies and relevant legislation.
We will:
All personal information provided to us is protected by the requirements of the Commonwealth Privacy Act and is securely stored. It will not be accessed by any unauthorized person without prior written consent from the student.
Our full privacy policy is available:
You may be eligible to gain status for previous industry experience, studies in other courses or from other training providers
If you fit in this category enquire about RPL/RCC or credit transfers which could significantly shorten your study requirements.
All students are made aware of the ability to apply for course credit via a RPL, CR or CT application throughout the enrolment and induction process of the course.
If a student has already started their course of study they are to place any applications for course credit by the 2nd week of the first term of study in their enrolled course.
Note :International students will be required to attend the hours required of the course regardless of the outcomes of your RPL application (a requirement of the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students – The National Code). If your RPL application is successful and the course duration is reduced, ACHM will report the change of your course duration to the Department of Immigration and Border Protection (DIBP) via PRISMS. If you finish the course early, you must then enroll in another registered course or depart Australia immediately unless you have been given authorization by DIBP to remain in Australia. All RPL applications will be kept in the students file.
Administrative records management specifications are determined by regulatory requirements, the business functions, technologies, risks, evidence requirements, retention and archiving, compliance requirements for external and internal reporting, security, storage and retrieval of information.
We maintain records of program development, program delivery, participants, human
and physical resources, and financial and management activities.
Records we will collect for each student includes:
Participant records must be maintained for 30 years, at which time they are transferred to the regulatory body.
To access your personal record, you need to make an appointment with the Director either by phoning the office or arranging an appointment through your trainer
International students requiring accommodation are able to take advantage of a number of accommodation types in the region. These include:
All training and assessment services are delivered and assessed in English.
As per the requirements of the Standards for Registered Training Organisations 2015
(the Standards), we provide all of the training services you have purchased through
the employment of person who:
The delivery methods we use involve a holistic approach to training. To meet a students’ needs, we offer:
This strategy requires trainers and participants to engage in a mixture of face to face practical demonstration and application of learned knowledge as well as some institutionalised learning completed by the participant or group of participants.
In this delivery model, simulated work environments shall be provided in circumstances, whereby real time situations are not available due to circumstances beyond our and the student’s control.
A range of teaching and learning activities, as identified in the Trainer and Student
Guides will be used to deliver the competencies. These include but are not limited to:
Where directed in the Training Package, we will arrange for practical training to be completed in the workplace to assist you in gaining experience and training in a real situation.
As per the requirements of the Standards for Registered Training Organisations 2015 (the Standards), we provide all of the training services you have purchased through the employment of person who:
Note:We don’t engage any person or training organization to deliver our training and assessment services on our behalf
Each course will be delivered to meet the specific requirements for each student or group of students. A training calendar has been prepared for each qualification for each calendar year.
We believe that all accidents are preventable and seek to ensure a safe environment for all students and staff.
During your course induction, your trainer will explain the WHS requirements particular to your training location and where required the need to wear Protective Personal Equipment (PPE).
You will be expected to comply with our Workplace Health and Safety Policies and report all incidents, near miss activities and safety hazards immediately.
I hereby declare that I have read and understood the content of this document.