category: domestic Course
48 Weeks
Medium levels
16 units
640 Hours
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Course Info

CHC52015 Diploma of Community Services is ideal for those people seeking to gain employment in Community based environment as welfare support workers, community workers, disabilities services officer, family support worker, residential care officer, community service coordinator. This course combines both theory and practical sessions and is designed to provide students with professional skills and knowledge to carry out duties as welfare support workers, community workers, disabilities services officer, family support worker, residential care officer, community service coordinator. Students will learn how to assess service requirements for people with complex needs and disbailities in the community, plan and monitor service delivery, undertake relevant administrative tasks, plan and conduct group activities, implement and monitor Work Health & Safety policies and procedures, implement and monitor infection prevention and control policies and procedures, organise effective team work environment, liaise with family members and allied health professionals and will be able to work in different community service organisations. On completion of this course students will obtain a nationally recognised qualification which will open employment doors to different community service organisations and also provide a pathway to other health and community related qualifications such as Bachelor of Community Services/ Bachelor of Nursing. To achieve this qualification, the candidate must complete at least 100 hours of work as detailed in the Assessment Requirements of the units of competency. No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.


This qualification will be delivered and assessed over 48 weeks (including holiday periods) as follows:

Classroom20 hours per week for 44 weeks880 hours
Self Paced6 hours per week for 44 weeks264 hours
Professional Experience Placement120 hours

Delivery Mode

The course is delivered face to face in a classroom and a mandatory professional experience placement.

packaging rules

Qualification packaging rules available for download and viewing

course structure

To complete this qualification successfully, students must satisfactorily complete 16 units of competency which include 8 core units and 8 elective units.

Core Units (8 units)
CHCCCS007Develop and implement service programs
CHCCOM003Develop workplace communication strategies
CHCDEV002Analyse impacts of sociological factors on clients in community work and services
CHCDIV003Manage and promote diversity
CHCLEG003Manage legal and ethical compliance
CHCMGT005Facilitate workplace debriefing and support processes
HLTWHS004Manage work health and safety
CHCPRP003Reflect on and improve own professional practice
Elective Units (8 units)
CHCAGE001Facilitate the empowerment of older people
CHCDIS010Provide person centred services to people with disability with complex needs
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMHS001Work with people with mental health issues
CHCPOL003Research and apply evidence to practice
CHCPRP001Develop and maintain networks and collaborative partnerships
BSBMGT516Facilitate continuous improvement
BSBWOR403Manage stress in the workplace

course fee

Total cost for full fee paying students: $ 6000.00

fee structure

Application fee$ 200 (non-refundable)
Enrolment and first term fee during enrolment$ 1500.00 (including application fee)
Second Term Fee at the end of week 14$ 1500.00
Mid Term fee at the end of week 26$ 1500.00
Final Term Fee at the end of week 44$ 1500.00

Additional Fee

Students are to undergo national police check, working with children check and complete HLTAID011 Provide first aid, prior to commencement of professional experience placement at their own cost. The cost for police check varies from $50-$100, the cost of working with children check cost $80 and the cost for first aid training varies from $80-$150. Students are required to wear ACHM uniform during the placement which can be purchased from ACHM office ($50.00). Students are also required to pay photocopying and printing fee if they choose to do in the college (Printing and copying costs: black and white $0.20/page and colour $0.50/page).


All applications for a refund of monies paid to us are to be made to the director on the refund application form. The refund application form is to be accompanied by any evidence you wish to present to support your application. Refund application forms are available from the administration team. Refund amounts do not include:

  • application fees;
  • any amount equal to the fee for the services already provided.

Grounds for refund – Commencinf first time study

We will provide a full refund of any tuition fees paid if:

  • The student is unable to commence their course because of a serious and prolonged illness, disability or death of a parent, sibling, spouse or child;
  • The offer of a place is withdrawn;
  • The course is no longer offered; or
  • We refuse to enroll the student in a course.

Grounds for refund – Study already commenced

After commencing study, we will provide a full refund of any unused tuition fees paid if:

  • The course is no longer offered; or
  • Compassionate; or compelling circumstances exist for you to be unable to continue your study.

To obtain a refund after your study has commenced, you must:

  • notify us of withdrawal from the course; and
  • seek a refund.

You must notify us of your withdrawal in writing. After the fourth week of session, an academic assessment will occur.

entry requirements

There are no specific entry requirements for this qualification specified within the Community Services Training Package.

Australian College of Health & Management require following as an entry requirement for persons who wishes to undertake this course:

Minimun education standard

student must have completed Australian year 12 (higher secondary) or equivalent education to get entry into this course and have general command of written and spoken English.

language, literacy and numeracy

Have suitable language, literacy and numeracy skills to read and comprehend learning materials and perform tasks related to recording care routines, writing progress notes for older person, communicating with older person effectively, reading and interpreting workplace policies and procedures, reporting hazards, calculating fluid balance charts, monitoring and recording blood pressure and blood glucose levels.

industry skills/knowledge/experience

No previous industry skills/knowledge and experience required.

age restriction

Person must be 18 years of age or older.

regulatory requirements

Must obtain Criminal history check prior to work-placement.

other general requirements

  • Attend and participate in scheduled training and assessment
  • Participate in workplace tasks to employer expectations
  • Be able to work in an aged care industry environment
  • Comply with ACHM code of conduct requirements, directions or work, and health and safety matters
  • Due to physical nature of work, must be physically fit.
  • ACHM highly requires students to complete an immunization prior to commencement of Professional Experience Placement.
  • It is essential for the student to possess basic computer skills.

other requirements

Students will be required to complete HLTAID011 Provide first aid prior to work placement, which the students will be required to complete separately at their own cost. The cost varies from $80.00-$150.00

USI number requirement

All students doing nationally recognized training from January 1, 2018 need to have a Unique Student Identifier (USI). For more details please see

professional experience placement requirement

As detailed in Assessment Requirements for Units of Competency, the students must complete 120 hours of professional experience placement (work-placement). ACHM will organize the work placement for the students. The work-placement hours usually depend on the host facility’s schedule. Students are required to wear ACHM uniform and a name badge which can be purchased from ACHM office ($50.00). Note: Closed in non-slip black shoes are required to be worn during work placement.


The training venue is at

  • Suite 405, Level 4, 20-22 Macquarie Street, Parramatta, NSW, 2150


Assessments are an integral part of all training courses. ACHM uses the principles of competency-based training for all courses. This means that a student’s performance is assessed on their ability to perform the tasks to the required standard. In order to ensure the principles of validity are upheld a variety of learning styles and a range of assessment strategies are used. Students are advised at the commencement of each term when assessments are scheduled, and a student may put forward for consideration of any special needs they may have.

Assessment for each unit of competency will be through a combination of the following types of assessments:

  • Face to face classroom activities
  • Written work
  • Group activities
  • Projects
  • Practical demonstration
  • Role plays
  • Knowledge based
  • Skills based
  • Performance based
  • Simulation based activities
  • Work placement tasks which may be conducted in a simulated environment.
  • Oral interview questions


Students are required to attend 20 hours of face to face classes each week and also require to do 6 hours of self-learning each week during the term. Attendance records will systematically be maintained for students. Non-attendance due to illness evidenced by medical certificate, or other exceptional personal leave will also be recorded, monitored and reported weekly. Students must present a medical certificate issued by a Legally Qualified Medical Practitioner, a sickness certificate issued by a pharmacy is not sufficient.

course progress

You are required to maintain a satisfactory course progress in the course which you are enrolled in in each term and the semester. You must achieve at least 50 % of your work load in order to progress into the next term and semester. Every week, the trainer will monitor the progress of each student and at the end of each study period review of the course progress of each student will be conducted. Any student who fails to demonstrate 50% or more of the course progress, the trainer will notify to the Student Support Officer and a meeting will be organised between the student and relevant staff to discuss any concerns with the student in failing to meet the satisfactory progress for the course and offer assistance. When a student is identified as being at risk of failing to demonstrate satisfactory course progress, ACHM will implement intervention strategies as early as practicable.

Intervention strategies we may use include the following:

  • Where appropriate, readvising the student on the course in which they are enrolled.
  • Counsel the student to identify any personal issues affecting course progress.
  • Develop a learning contract in cooperation with the student.
  • Set additional tasks for the student to work on a particular area of weakness; or
  • Appoint a student mentor to assist during classes.
  • Withdrawn the student from the class, so that we can provide 1:1 sessions with a Trainer.
  • Move the student to a class behind
  • Trainers are asked to recommend to the CEO a strategy or strategies which will benefit students at risk in their class.

A written report will be kept of the procedures undertaken with the student and their outcomes in the student’s file.

potential career outcome

  • Welfare support workers
  • Community workers
  • Disabilities services officer
  • Residential care officer
  • Community service coordinator

Working with Children Check

Students are required to undertake a Working with Children Check prior to professional experience placement. The cost currently is $ 80.00.

national police record check

Students are required to undertake a National Police Check prior to professional experience placement. The cost varies from $50.00-$100.00

credit transfer

If students have already successfully completed units within the qualification, credit can be granted within our program.

recognition of prior learning

Competencies gained through other formal study or experience may be acknowledged through a recognition process therefore students wishing to apply for RPL are to contact the office and speak to their respective Trainers and Assessors.

payment plan

ACHM has a payment plan for those students who has financial hardship. To enter into a payment plan, students must fill out payment plan form (can be obtained from ACHM office) along with a detailed personal statement describing your financial difficulties and why you are unable to pay fees by the payment due date and submit to ACHM office 2 weeks before due date. The applications are assessed on their individual merits and will take 3 business days for outcome. If the application is approved, an administrative fee of $100 will be applied. The payment plan will be notified to the student.